Mastering Customer Retention: Proven Strategies to Maximise ROI
Why Keeping Customers Matters More Than Ever Loyal customers are the heart of any successful business. They come back time and time again, recommend your brand to friends, and create …
Why Keeping Customers Matters More Than Ever Loyal customers are the heart of any successful business. They come back time and time again, recommend your brand to friends, and create …
What do 73% of shoppers have in common? They use multiple channels during their shopping journey. That’s right, today’s customers seamlessly switch between browsing online, scrolling social media, and visiting …
Did you know that an impressive 45% of consumers respond to SMS messages from trusted senders, compared to only 6% for email? For businesses operating globally, the right business communication …
Marketing is no longer about throwing spaghetti at the wall and hoping it sticks. Was it ever? Well, if you’ve ever gotten a piece of mail discussing organic chicken farming …
Any business in any niche can (and has) made good use of technology. Imagine if you chose to ignore the internet and insisted on doing things “the way they’ve always …
Are you searching for Black Friday marketing ideas that will truly connect with your audience and boost sales? According to McKinsey, businesses that get personalisation right can generate 40% more …
With over 2 billion people using WhatsApp globally, it’s undoubtedly the most popular messaging app globally. But how can businesses effectively tap into this massive user base to connect with …
Have you ever misplaced a payslip? Let’s be honest, in today’s far-too-busy world, who hasn’t? A crumpled piece of paper stuffed in the bottom of your bag is hardly the …
When a crisis hits, how prepared is your organisation to communicate swiftly and effectively? According to recent studies, 70% of businesses face at least one crisis every five years. The …
Your customer has a question about your product, wants to track their order, or needs help navigating your website. Traditionally, this might involve an email, a phone call, or navigating …