Chatbots are a growing trend in the customer service industry as businesses seek to offer a more efficient and personalised customer experience. By implementing the magic of AI, chatbots can …
The world of e-commerce and customer experience (CX) is rapidly evolving, and one of the most exciting advancements is the emergence of conversational commerce. This new approach to customer interaction …
WhatsApp Business API is here, and it’s changing the way businesses communicate with their customers. It’s easy to use and easy to integrate into your existing system—all you need is …
Cybercrime is an increasingly serious threat to businesses. From ransomware attacks to hacking, it’s more important than ever for companies to take online security seriously. Did you know that South …
What does your customer retention strategy look like for the next year? Do you have one? More focus than ever before is on customer experience. The statistics are irrefutable and …
You are signing up with a new bank. You are asked whether you want to receive your notifications, promotions, OTPs (or whatever else is on offer) via SMS or email. …
If you’re wondering about reverse billed data benefits and if it’s worth considering for your business, you’re in the right place. With over 22 million smartphone users in South Africa, …
Short Message Services are ideal in situations where financial resources are low, where internet connections are limited, and where locations are remote. Thus, the emerging economies in Africa stand to …
If you think of a call center, what is your initial reaction? Whether you have dealt with call centers in the past or have yet to experience one, the reactions …
Did you know that the average person checks their mobile phone once every four minutes in America? Reaching your potential customers through their phones makes so much sense. And using …
