The Power of 24/7 Customer Service: Meeting the Demands of Today’s Customers
Wake up, folks! It’s the era of the ‘always-on’ consumer. We’ve all been there, right? That frustrating moment when you need help with a product or service, but it’s 2 …
Elevate Your eCommerce Business with WhatsApp: 5 Ingenious Ways to Transform Customer Service
We live in a time where customers demand to be treated as individuals, or they walk away. Therefore, in this era of rapid digitalisation (and the prevalence of online shopping), …
Mastering Online Communication: Your Comprehensive Guide to Effective Conversations
Calling all business owners and digital enthusiasts! Are you ready to master the art of online communication and take your customer conversations to new heights? In today’s digital age, effective …
Boost Your Conversions – How SMS Campaigns Can Reduce Abandoned Carts on Your eCommerce Site
Are you tired of losing potential sales due to abandoned shopping carts on your eCommerce site? Do you want to reach your customers quickly and efficiently with a personalised message? …
Harnessing the Power of Chatbots to Increase Customer Satisfaction
Chatbots are a growing trend in the customer service industry as businesses seek to offer a more efficient and personalised customer experience. By implementing the magic of AI, chatbots can …
How Conversational Commerce Solves Today’s CX and E-commerce Challenges
The world of e-commerce and customer experience (CX) is rapidly evolving, and one of the most exciting advancements is the emergence of conversational commerce. This new approach to customer interaction …
Business Wins: Enterprise Business Messaging with WhatsApp
WhatsApp Business API is here, and it’s changing the way businesses communicate with their customers. It’s easy to use and easy to integrate into your existing system—all you need is …
Online Security Essentials: Protect Your Business and Your Customers From Scams
Cybercrime is an increasingly serious threat to businesses. From ransomware attacks to hacking, it’s more important than ever for companies to take online security seriously. Did you know that South …
Smart Customer Retention Strategies Using USSD and Reverse Billing
What does your customer retention strategy look like for the next year? Do you have one? More focus than ever before is on customer experience. The statistics are irrefutable and …
Quick Wins – vSMSC for Finance and Banking
You are signing up with a new bank. You are asked whether you want to receive your notifications, promotions, OTPs (or whatever else is on offer) via SMS or email. …
