With around seven billion people tapping, typing, and swiping on their smartphones every day, it’s pretty clear that businesses can’t afford to ignore the power of direct communication. (Whether you’re …
Did you know that the global chatbot market size is expected to escalate significantly in the coming years, with projections indicating a growth rate of over 24% between 2020 and …
Chatbots are a growing trend in the customer service industry as businesses seek to offer a more efficient and personalised customer experience. By implementing the magic of AI, chatbots can …
The world of e-commerce and customer experience (CX) is rapidly evolving, and one of the most exciting advancements is the emergence of conversational commerce. This new approach to customer interaction …
It wasn’t terribly long ago that we waited until business hours to get in touch with a company to answer a query. With the arrival of instant messaging and chatbots, …
Are you aware of Cellfind’s LiveChat solution? Why did we go to the trouble of developing a LiveChat service, and does it offer any real benefits to businesses which interact …
Websites are great for finding out more information about a company’s products or services. We do, however, have tiny online attention spans, so if we can’t quickly find what we …
